NOC - L1

Qualification :

• Minimum 1–2 years of experience in NOC, Network Operations, IT Infrastructure, or related roles.
• Fresh Graduate welcome to apply with NOC internship experience
• Experience working in a 24/7 rotating shift environment.
• Basic understanding of TCP/IP, DNS, DHCP, HTTP/HTTPS, VPN, routing & switching.
• Familiar with network monitoring tools such as Zabbix, SolarWinds, PRTG, Grafana, Nagios, or equivalent.
• Basic troubleshooting knowledge for LAN/WAN, router, switch, firewall, and network connectivity.
• Able to perform initial incident analysis and escalation based on SLA and escalation procedures.
• Good documentation, reporting, and communication skills.
• Willing to work 24/7 rotating shifts, including night shifts, weekends, and public holidays.

Job Responsibilities :

• Perform 24/7 monitoring of network, server, infrastructure, and IT services.
• Monitor network/system alerts and perform initial troubleshooting and incident triage.
• Identify network or infrastructure issues such as connectivity problems, device/interface down, high utilization, latency, packet loss, and service disruption.
• Monitor the health and availability of network monitoring tools and infrastructure components.
• Perform troubleshooting based on established SOP / Standard Operating Procedures.
• Escalate incidents to NOC L2 / Network Engineer / relevant technical team based on severity and SLA.
• Collect required logs, monitoring data, and incident information to support further investigation.
• Perform basic checks on network devices such as router, switch, firewall, VPN, and wireless infrastructure.
• Prepare and maintain shift handover containing ongoing incidents, actions taken, and pending follow-ups.
• Identify and document false alarms or non-impacting events.
• Generate daily/shift-based NOC monitoring and incident reports.